At MVK Elite Journeys (“we,” “our,” or “us”), we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us about travel packages, communicate with us through WhatsApp, phone, email, or contact forms, and use our travel-related services.

It also explains how we use, share, and protect your information and how you can contact us regarding privacy-related concerns.

Using our website or contacting us with regard to our services, you confirm that you have been given an opportunity to read the Privacy Policy.

Where consent is legally required, we will seek it through the applicable process.

Information We Collect

We may collect the following categories of personal information, depending on your interaction with us.

Personal and Contact Information

Name, phone number, WhatsApp numbers, email address, and other contact information provided by you.

Travel and Booking Information

Your choice of destination, date of travel, number of travelers, travel preferences, passport or identity document information, date of birth, and any other special travel requirements that you might have. Please share only the information necessary for your booking.

Payment and Billing Information

Since payments will be made offline, we might need some billing details related to payments. We do not claim to process online payments through our website.

Please never share card details, banking passwords, PINs, or OTPs through email, WhatsApp, or contact forms.

Website and Usage Information

We may collect technical data, including your IP address, information about your browser and device, pages you visit and how you use our website, where you were referred from, your rough location, and analytics about how you use our website.

We use Google Analytics and Google Search Console to monitor website traffic and performance. The information collected depends on the tools’ settings and their respective privacy policies.

How We Use Your Information

We use your information to:

• Respond to travel inquiries and prepare customized packages and itineraries.
• Arrange accommodation, transportation, sightseeing, and other travel services.
• Share booking details, availability, changes, and travel updates.
• Manage offline payments and maintain billing records.
• Analyze website traffic and improve website performance and usability.
• Send travel offers and promotional messages where permitted.
• Handle customer questions, complaints, and service concerns.
• Protect our business and customers, address security issues, and comply with legal and recordkeeping requirements.

We use your personal information only for purposes related to your inquiries, travel arrangements, website use, or other purposes communicated to you.

WhatsApp, Phone, Email, and Contact Forms

You can contact MVK Elite Journeys through WhatsApp, phone, email, or website forms.

We may keep your details and communication records to respond to inquiries, follow up on quotations, manage travel arrangements, or resolve concerns. Third-party services such as WhatsApp and email providers have their own privacy policies and terms.

Please avoid sharing passport copies, identity documents, or other sensitive information through unsecured channels unless necessary, and an appropriate method has been confirmed.

Sharing Your Information

We do not sell your Personal Information. We may disclose it when necessary for the purposes outlined above in this Policy to:

• Hotels and Travel Service Providers: Hotels, accommodation providers, transport operators, tour operators, and other travel suppliers to confirm bookings and provide requested services.
• Website and Technology Providers: Services such as Google Analytics and Google Search Console to support website operations and analysis, subject to their privacy policies and terms.
• Legal and Regulatory Authorities: If required by the applicable law or where it is necessary to protect our legal rights or deal with issues of fraud, security, or safety.
• Business Transactions: In connection with legitimate business changes or transactions, subject to applicable laws and safeguards.

• International Transfers of Information: If it becomes necessary to share your personal information with service providers not located in India for the purpose of arranging your travel, then such sharing shall be done in compliance with data protection laws.

We share only information relevant to the purpose. The recipients depend on the travel services you request and your trip arrangements.

Cookies

Our website may use cookies to improve functionality and understand website usage. These may collect browser details, preferences, and usage statistics.

You can manage cookies through your browser settings, though blocking them may affect some features. Where required by law, we will provide appropriate notice and obtain consent.

Marketing Communications

We may send travel offers, package updates, and promotions where permitted by law.

You may ask us to stop sending promotional messages by contacting us at travel@mvkelitejourneys.com or by replying to the communication through an available opt-out method.

You may still receive essential service messages, such as booking confirmations and travel updates. We will handle marketing preferences in accordance with applicable requirements.

Data Retention

We keep personal information only for as long as is necessary to assist us in handling questions, making and managing reservations, coordinating travel, applying business records, resolving disputes, and complying with applicable law or regulation.

When information is no longer needed, we will take appropriate steps to delete or dispose of it, subject to applicable law. Retention periods may vary depending on the information and circumstances.

Data Security

We aim to protect personal information through appropriate security measures against unauthorized access, loss, misuse, or disclosure.

No website or internet transmission can be guaranteed to be 100% secure. Please take care when sharing information online.

We will address security concerns and meet applicable reporting or notification requirements in accordance with the law.

Your Privacy Choices and Requests

You may contact us to access, correct, or request deletion of your personal information where permitted by law, withdraw consent where applicable, opt out of promotional messages, or raise concerns about how your information is handled.

To make a request, email travel@mvkelitejourneys.com. We may verify your identity before responding.

We may retain certain information when required by law, needed to complete bookings, maintain records, or resolve disputes. Your rights depend on applicable laws and circumstances.

Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services, which may include travel providers, booking services, maps, social media sites, and messaging services, and may be found on our site or in communications from us.

We do not control the privacy practices, content, or security of third-party websites. When you visit or use an external service, its own terms and privacy policy may apply.

Please review their privacy policies before sharing personal information with them.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. Updates will be published on this page with a revised “Last Updated” date. Please review this page periodically for changes.